FAQs

Yes, we'll paint any pet! Dogs, cats, bunnies, and rats – and everything in between. No humans, though.

Yes! You'll receive a preview of your artwork before it gets printed and shipped. If there's anything you need changed, let us know and we'll accommodate.

Absolutely. We have a range of designs suited towards multiple pets.

 However if you can't find something suitable, or have something specific in mind, get in touch and we'll do our best to help..

Yes. Email us at support@furrypaintings.com within 12 hours of your order being placed.

Notes:
- After 12 hours, most changes can no longer be made.
- Some changes may result in shipping delays.

1. Lighting: make sure your pet is well-lit. Ideally, this means no filter and in natural light (e.g. outside or by a window).

2. Camera distance: ideally, take the photo about 4-6 feet away from your pet. Too close and you'll get the "fish eye" distortion. Too far, and you'll miss detail.

3. Upright pose: make sure your pet is sitting/standing up, with its face and chest exposed. Photos of your pet laying down will not work.

4. Sharp image: avoid blurry photos.

See our Photo Guide for more details.

Frame thickness varies from 1" to 1.5", depending on frame size.

Poster Size with Frame (approx. 1" molding)
8x10" (20.32 x 25.4 cm) 10x12" (25.4 x 30.48 cm)
12x16" (30.48 x 40.64 cm) 14x18" (35.56 x 45.72 cm)
16x20" (40.64 x 50.80 cm)

We offer both physical portraits and digital portraits.

If you choose a digital portrait, you'll receive a print-ready PNG file in your inbox within 2-3 days of purchase. Feel free to print and frame locally.

If you choose a physical portrait, we offer a print-ready digital file of your completed artwork as an add-on for £10. You will receive your file digitally once your order has shipped.

Skip Ahead is an optional add-on to push your custom portrait's artwork to the front of our artist's queue. By moving ahead in our queue, your artwork will be finished and on the way to you quicker than orders without this option. Please note that it does not change the shipping speed or transit time.

As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.If you have a problem with your order, let us know and we'll fix it for you. Remember, we offer artwork previews and revisions so you can make sure you're 100% happy with your artwork before printing!

We start working on your custom pet portrait order immediately after it's placed. To cancel an order, you must email support@furrypaintings.com within 12 hours of your order being placed and we will process a refund at our discretion.

After 12 hours, it is not possible to cancel your order. 

Something missing from your order?

Orders with multiple customized items may ship separately. Be sure to check your tracking email for multiple tracking links. If you're still having trouble with a missing item, our customer support team will help you find it right away. 

Once you have approved your portrait, your order will be sent to print. Depending on the item you have ordered printing time can vary from 1 - 3 working days. However most items are printed and shipped within 2 working days.

Below are our estimated delivery times once you have received your shipping confirmation email. Most items are sent via a tracked service which will give a more detailed estimated delivery date.

UK

5-12

working days after approval

Rest of the World

7 - 12

working days after approval

We offer FREE global shipping on all portrait orders.

While we always strive to deliver your items together, occasionally one item in your order will be completed ahead of time and shipped out first. For example, if you order a framed portrait and a phone case, the phone case may arrive separately.