Contiguous USA: We estimate orders to arrive within 2-3 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 4 weeks.
International and non-contiguous USA: We estimate orders to arrive within 2-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.
We offer FREE worldwide shipping on all portrait orders over $100+. For orders under $100, we charge flat rate shipping (all prices in USD):
International: $15 USD
Important to Note:
• Changes to shipping addresses must be made within 12 hours of your purchase. Please review your confirmation email and reach out immediately if you need to make a change.
• Our "Skip Ahead" option speeds up your artwork creation, moving your pet photo to the front of our artists' queue. It does not speed up the courier's shipping time.
• If your order requires a new photo, this will lengthen the production time. See our Photo Guide for tips on taking the best possible photo.
• We currently cannot ship to military addresses (APO, FPO, DPO). In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.
Questions? Review our FAQ page or email our friendly customer service team at firstname.lastname@example.org. We typically reply within 24 hours.