Shipping Times

Once you have approved your portrait, your order will be sent to print. Depending on the item you have ordered printing time can vary from 1 - 3 working days. However most items are printed and shipped within 2 working days.

 Below are our estimated delivery times once you have received your shipping confirmation email. Most items are sent via a tracked service which will give a more detailed estimated delivery date.



working days after approval

 Rest of the World

7 - 12

working days after approval

Shipping Cost

We offer FREE global shipping on all portrait orders.

Important to Note:

• Changes to shipping addresses must be made within 12 hours of your purchase. Please review your confirmation email and reach out immediately if you need to make a change.

• Our "Skip Ahead" option speeds up your artwork creation, moving your pet photo to the front of our artists' queue. It does not speed up the courier's shipping time.

• If your order requires a new photo, this will lengthen the production time. See our Photo Guide for tips on taking the best possible photo.

Questions? Review our FAQ page or email our friendly customer service team at We typically reply within 24 hours.